Question 1

How do credits work?

Accepted Answer

Credits are a flexible payment system that lets you use any feature across our platform. Each feature consumes a different amount of credits based on processing complexity. For example, video face swap uses 1 credit per second, while image face swap uses 2 credits per image. Your credits never expire, so you can use them whenever you want.

Question 2

Do I need to subscribe?

Accepted Answer

No, we offer a simple one-time payment model with no recurring charges or subscriptions. You buy credits once and use them at your own pace. There are no hidden fees, auto-renewals, or monthly payments. This gives you complete control over your spending.

Question 3

Is your pricing competitive?

Accepted Answer

Yes, we offer the most competitive pricing in the market. With years of experience in the industry, we deeply understand market dynamics and user needs. We've optimized our cost structure through technological innovation and efficient operations, allowing us to pass these savings directly to our users.

Question 4

Do you charge credits for failed tasks?

Accepted Answer

No, we only charge credits for successfully completed tasks. If a task fails due to technical issues or processing errors, you will not be charged any credits. This ensures you only pay for results you can actually use, making our pricing fair and transparent.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and cryptocurrency payments (USDT). All transactions are processed securely through industry-standard payment gateways.

Question 6

Do credits expire?

Accepted Answer

No, your credits never expire. Once purchased, they remain in your account indefinitely. You can use them months or even years later without any time pressure.

Question 7

Can I get a refund?

Accepted Answer

Due to the nature of digital credits, we generally do not offer refunds once credits are purchased. If you experience technical issues or are dissatisfied with our service, please contact our support team at contact@fakeface.io.

Question 8

Which plan should I choose?

Accepted Answer

Choose based on your usage needs: The Basic plan ($9.99) is perfect for trying out our features or small projects. The Popular plan ($29.99) offers the best value with 50% off and is ideal for regular users. The Premium plan ($59.99) provides 60% off and is best for power users or businesses with high-volume needs.

Question 9

Is my data secure?

Accepted Answer

Yes, we take data security seriously. All uploaded files are encrypted during transmission and storage. We automatically delete all your media files after 7 days for privacy protection. We never share your data with third parties.

Question 10

Can I use Fakeface for commercial purposes?

Accepted Answer

Yes, all our plans allow commercial use. You own the output you create with our tools and can use it for business purposes, marketing, content creation, or any other commercial application.